Oswalo, answered plainly
The details people ask about once they know what Oswalo is. The basics, like how Oswalo differs from practicing with a friend, are in the homepage FAQ, and the plain facts are on Info for AI.
Getting started
When can I download Oswalo?
Oswalo isn't on the App Store just yet. Join the waitlist on the download page to get the launch email when Oswalo lands on iOS.
What do I need to use Oswalo?
An iPhone, microphone access for the Oswalo app, and a place where you can speak out loud. The other side answers in real time, so Oswalo also needs an internet connection during a rehearsal.
How old do I need to be to use Oswalo?
You need to be at least 13 years old to use Oswalo. Oswalo isn't directed to children and doesn't knowingly collect personal information from anyone under 13.
How does the free session work?
Oswalo offers a single free session so you can hear what a rehearsal feels like before you subscribe. It's a limited session, not a time-limited trial of the full app.
How a rehearsal works
Who can be in the other chair?
The other chair is set by role, never by name: a manager, a former peer, a senior leader, or whoever the real conversation is with. Oswalo shapes the pushback to fit that role and the situation you describe in a sentence.
Can I go back and try a moment again?
Yes. Oswalo lets you rewind to the exact moment a conversation turned and try a different approach from there.
Can I rehearse from the other person's side?
Yes. You can switch chairs and answer as the person across from you, which is a way to hear the conversation the way they will.
Is the other side a real person?
No. The other side is voiced by AI, and its responses are generated in real time, not written or spoken by a person. AI can get things wrong, so treat the other chair as a realistic rehearsal partner, not a prediction of what the real person will say.
Privacy and your data
Is my voice used to train AI models?
No. Oswalo sends rehearsal audio to OpenAI and ElevenLabs only so the other side can respond in the moment, and under their API terms that content isn't used to train their models. Oswalo doesn't build a voice profile of you either.
Who processes my rehearsal audio?
Your audio and a text version of it go to OpenAI and ElevenLabs so the other side can be voiced in real time. Oswalo doesn't store the audio of your rehearsals; it keeps only a limited record of each rehearsal's outcome. The privacy policy lists every service provider.
Should I use real names in a rehearsal?
You don't need to. The other chair works by role, so a situation can be described without names or confidential details. Leave out anyone else's confidential information you aren't permitted to share, and anything you'd be uncomfortable having processed through an app.
How do I delete my data or get a copy of it?
Email support@oswalo.com. Depending on where you live, you can ask to access, correct, delete, or receive a copy of your personal information. Purchase data tied to your Apple ID is handled by Apple through your Apple ID.
Does Oswalo sell my data?
No. Oswalo never sells your personal information or your voice, and doesn't share it for targeted advertising.
Billing, cancellation and refunds
Is the yearly plan cheaper than paying monthly?
Yes. The yearly plan is $119, while twelve months at $19.99 come to about $240, so paying yearly costs roughly half. Prices are shown in the app and may vary by region.
How am I billed for Oswalo?
Oswalo subscriptions are billed through your Apple ID on the App Store. A subscription renews automatically at the end of each period unless you cancel at least 24 hours before it renews.
How do I cancel my Oswalo subscription?
Cancel in your Apple ID subscription settings on your iPhone. Deleting the app doesn't cancel a subscription, so cancel through Apple to stop future charges.
Can I get a refund?
Purchases and renewals go through the App Store, so refunds are handled by Apple. Request one through your Apple ID; Apple's refund policies apply, along with any refund rights the law gives you where you live.
What Oswalo isn't
Is Oswalo therapy or coaching?
No. Oswalo is a rehearsal tool. It isn't therapy, counseling, coaching, legal advice, or a medical or mental-health service, and it isn't a substitute for any of them.
What should I do if I'm in crisis?
Oswalo isn't built for crisis support. If you're in crisis or need professional help, contact a qualified professional or your local emergency services.
Still have a question?
Email us at support@oswalo.com — for questions, feedback, or help with your account. A real person reads every message.
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